01 · Case study
Shopify
Friction by Design
Added an interactive step before the landing page to qualify incoming traffic.
RecordHighest session-to-lead conversion rate on record at Shopify
Work & thinking
Three case studies from the work. Three approaches that explain how I think about budgets, measurement and building.
Added an interactive step before the landing page to qualify incoming traffic.
Reconsidered acquisition spend by questioning which sales the ads actually contributed to.
Joined as the first U.S. employee and built a book of business over eighteen months.
Make room for proven work, promising ideas and new experiments.
Ask what changed because of the spend, and how confidently we can tell.
This site is one example. The work also includes deciding what to trust and what to check.